Get in Touch With Us
Whether you have a question about one of our casino reviews, want to flag something that looks out of date, or simply need pointing toward responsible gambling support, this is the right place. We are an independent comparison team covering real money online casinos available to US players, and we take reader feedback seriously.
How to Reach Our Team
Email is the most reliable route. Write to us at [email protected] and a member of the editorial team will read your message personally. We aim to reply within two working days. During high-volume periods it may take a little longer, but we will always follow up — no message goes unanswered.
To help us get back to you faster, a brief note at the top of your email explaining the nature of your enquiry means we can route it to the right person straight away.
What You Can Write to Us About
We hear from a wide range of readers. The most common reasons people get in touch include:
- Review and accuracy questions — If something in our casino write-ups looks wrong, out of date, or unclear, please let us know. We fact-check regularly and welcome corrections.
- Bonus and terms queries — Online casino offers change frequently. If a welcome bonus, wagering requirement, or promotion you read about here no longer matches what a site is showing, flag it and we will verify.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, mention it in your message and we will direct you to the appropriate support resources, including the National Problem Gambling Helpline (1-800-522-4700) and the National Council on Problem Gambling at ncpgambling.org.
- Licensing and regulation questions — Online gambling law in the US varies significantly by state. If you are unsure whether a casino we cover operates legally where you are located, ask us.
- General feedback and suggestions — Have a topic you would like us to cover, or a casino you think deserves a closer look? Reader suggestions genuinely shape our editorial calendar.
- Partnership and commercial enquiries — If you represent a casino brand or an affiliate network and would like to explore a commercial relationship, please introduce yourself clearly and outline what you have in mind. Note that commercial arrangements do not influence our editorial rankings.
What We Do Not Handle by Email
We are a comparison and review publisher, not a casino operator. We cannot access player accounts, process withdrawals, resolve disputes with a casino, or retrieve lost passwords. For any of those, contact the casino's own customer support team directly — all reputable licensed casinos are required to operate a player support channel.
Our Editorial Standards
Every casino reviewed on this site was researched and assessed against criteria that matter to US players: licensing and regulatory status, payout speed and reliability, game fairness, payment method availability, and bonus terms transparency. Our ratings reflect that research. Casinos do not buy their position in our rankings, and commission agreements — where they exist — are disclosed openly. If you believe a review misrepresents a product, we want to know.
We also apply the following baseline rules to every casino we cover, and we encourage readers to do the same:
- Only play at casinos licensed by a recognised US state regulator or an accepted international authority.
- Confirm the site uses HTTPS encryption before entering any personal or financial details.
- Read bonus terms carefully — wagering requirements, game restrictions, expiry dates and maximum withdrawal caps all affect the real value of any offer.
- Set deposit and session time limits before you start playing.
- Never gamble with borrowed money, and never treat gambling as a source of income.
A Word on Responsible Gambling
Online casino games are a form of entertainment. Outcomes are determined by certified random number generators and carry a built-in house edge — no result is ever guaranteed, and no strategy eliminates that edge. If gambling stops feeling like entertainment, or begins to affect your finances, relationships or wellbeing, that is the moment to step back.
Most licensed casino sites available to US players offer self-exclusion programmes, deposit limits, and cooling-off periods. Use them. If you need to speak to someone, the National Problem Gambling Helpline is available 24 hours a day at 1-800-522-4700, and the National Council on Problem Gambling maintains a directory of state-level resources at ncpgambling.org. Players must be 21 or older to gamble online in most US states, and must be physically located within a state where online gambling is legal at the time of play.
After You Send Your Message
Your email goes directly to a member of our team — not an automated system. We read it, check our records where the question involves a specific casino or review, and respond with a substantive answer. If we do not know something with certainty, we say so rather than guessing.
Thank you for reading our site. We look forward to hearing from you.